# Refund & Returns Policy At Suds & Scents (sudsandscents.com.au), all our products are handcrafted in small batches with care. We want you to love your purchase, but we also adhere strictly to Australian Consumer Law (ACL). ### 1. Change of Mind Due to the hygiene and personal nature of handmade bath and body products, we **do not accept returns or refunds for a change of mind** once an order has been shipped. Please review your cart carefully before completing your order. ### 2. Faulty, Damaged, or Incorrect Items Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If your order arrives damaged in transit, faulty, or different from what you ordered: 1. Contact us within **7 days** of delivery at kristal@sudsandscents.com.au 2. Include your order number, a brief description of the issue, and clear photos showing the damage or fault. If an item is deemed faulty or damaged, we will offer a replacement or a full refund (including any applicable standard shipping costs). ### 3. Allergic Reactions & Sensitivity Because our soaps contain natural ingredients, essential oils, and botanicals, we strongly recommend reading the full ingredient list provided on the product page and packaging prior to use. Always perform a patch test if you have sensitive skin. We cannot offer refunds for mild personal skin reactions, but if you experience an unexpected adverse reaction, please discontinue use immediately and contact us so we can assist.
# Shipping Policy ### 1. Processing Times All Suds & Scents soaps are handmade in small batches. * Orders are typically processed and packed within 1–3 business days. * During peak periods (e.g., Christmas), processing may take up to 3–5 business days. You will receive a tracking update as soon as your parcel is dispatched. ### 2. Shipping Rates (Australia) We ship nationwide within Australia via Australia Post: Standard Shipping: $20 AUD (3–7 business days) ### 3. Local Pickup If you select Local Pickup at checkout, We will email or SMS you when your order is packed and ready for collection. ### 4. Tracking & Delivery Issues Suds & Scents is not liable for stolen parcels marked as "Delivered" by Australia Post, but if your item is lost in transit, please contact us immediately at kristal@sudsandscents.com.au so we can lodge an inquiry on your behalf.
# Privacy Policy Suds & Scents (sudsandscents.com.au) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). ### 1. Information We Collect When you browse or buy from our store, we collect: Your name, shipping address, and billing address. Your email address and phone number (for order updates and receipts). Payment information (processed securely through Wix Payments or Square; we never store your full card details). ### 2. How We Use Your Information We use your details strictly to: * Process and ship your orders. * Send transaction updates, receipts, and tracking details. * Send promotional emails (only if you explicitly opt-in to our mailing list). ### 3. Third-Party Services We share necessary information with trusted third parties solely to run our business (e.g., Australia Post for shipping, Wix/Square for payment processing). We do not sell, rent, or trade your personal information to third parties. ### 4. Contact Us If you have any questions regarding your privacy, wish to access the data we hold about you, or want your information removed from our system, please contact us at: kristal@sudsandscents.com.au